sexta-feira, 21 de julho de 2017

My Last Lecture

Changes

Each one of us have the power to change. Firstly, change the surroundings and principally, power to change ourselves. The power to change ourselves is the most important characteristic that a entrepreneur has and need have. This changes not need to be extraordinary, some are big and others are small.

During our entrepreneur journey we will find moments where choices need to take, and the choices of changes are critical for our success. Nobody can change our life, except ourselves.

Moments of failures or difficulties will happens in our journey as entrepreneurs but, not are this moments that  should determine our choices.

One choice of change made early help us to control our focus and our way.
"I can't change the direction of the wind, but I can adjust my sails to always reach my destination."
Jimmy Dean
Read more at: https://www.brainyquote.com/quotes/topics/topic_change.html

When I chose to be a entrepreneur, I knew that some changes are necessaries and other I will need to take in future. I believe that the changes are hard because require to leave old habits and the comforts that these give us.

Remember:
"Change is the end result of all true learning."
Leo Buscaglia
Read more at: https://www.brainyquote.com/quotes/topics/topic_change.html

sábado, 15 de julho de 2017

Learning From Failure

Exist a music on Brazil that said:

    A man of morals
    Do not lie on the floor.
    (…)
    Acknowledges the fall
    And do not be discouraged.
    Get up, shake the dust
    Turn around
    (Artist: Beth Carvalho; Album: Beth Carvalho Canta o Samba de São Paulo)

During the journey like a entrepreneur we are subject to failure. The failure is something that bring fear and pain, but we should learn with this.

Amy C. Edmondson, is the novartis Professor of leadership and Management and co-head of the technology and operations Management unit at Harvard business school. In the his work “Strategies For Learning From Failure”, wrote:

We are programmed at an early age to think that failure is bad. That belief prevents organizations 
from effectively learning from their missteps.

We are not created to fail! We are the offspring of God. (Acts 17:29).

Many of us knows Thomas Edison, and he is a great example of how should we deal with failures. Failures, he wouldn't use that word. At one point in his life he said, "I haven't failed. I've just found 10,000 ways that do not work.”

So, if in a day we failure, remember "Get up, shake the dust; Turn around.”

About the $100 Challenge
This week I had a big surprise, talking with a entrepreneur about my business I did not get a request but a new job!

sábado, 8 de julho de 2017

Family Business

Major portion of new businesses launched in the USA, make up 80%, are family business. This kind of business, starting with brother, spouse, parents, siblings, children or other family member like a partnership.
The attraction to start a family business came the feelings of confidence, loyalty and hope of hard work, but this expectative is not real and what that was a perfect dream and plan become in a true problem. To avoid problems during the beginning some things will help to start a successful family business.

12 Keys to Family Business Success
(https://startupnation.com/grow-your-business/12-keys-to-family-business-success/)
  1. Set some boundaries.
  2. Establish clear and regular methods of communication.
  3. Divide roles and responsibilities.
  4. Treat it like a business.
  5. Recognize the advantages of family ownership.
  6. Treat family members fairly.
  7. Put business relationships in writing.
  8. Don’t provide “sympathy” jobs for family members.
  9. Draw clear management lines.
  10. Seek outside advice.
  11. Develop a succession plan.
  12. Require outside experience first.

In this part, the eleven step is very important, because only 30% of first-generation businesses survive into the second generation.

I work in a family business and we are in the transition of first generation to second generation, and  because the correct planning some problem came but it are being resolved, follow the suggestion shown above.

The family business has all tools to become a success - the same vision (protect the family), and objective (provide financial support), and principally people that love each other and belong to same family.


Update about of $100 Challenge
Many contact for email and phone but, none deal closed.

sábado, 1 de julho de 2017

Preparation to Success

The propose of a journal is help those who read, this person could be the writer or not. Some time we would feel discouraged with the many problems to solve and the innumerable responsibilities that we have and, at this moment a journal is a great balm for the soul.
Everyone has challenges, on job, or school, or community, or family, or country. Everyone has challenges! Every entrepreneur had a challenge before building them business, or during the growth of business. In my country we are in a special moment, special not because is good but, because we never had the same problem like this. Normally, the people work 40 - 44 hours per week, but because crisis, some employees and entrepreneurs need to work almost 55 hours per  week, and this working time is very hard for the employee and the entrepreneur because the family’s time. Recently, I had the opportunity to talk with a young man that left of his service because he felt that not achieve your own expectations, not expectation of service but expectations of oneself.
We need establish a goal, an expectation about our life or work or business, but this expectations need to be achievable. Some things not depend exclusively of us, but we need of others person to achieve our goals, in this cases we need understand that some things can happen differently than we expected, and for reduce the “crisis" we need are prepared if it happen.
This life is a time of preparation for our return to true home.

Update about the $100 challenge
The challenge this week was find time to work on challenge. In company where I work this week I stayed alone during all work day, and the tasks of others, were transferred for me, doing that my work day finished after my normal time, so, this week was very bad in my challenge.

Preparation is one the first step for achieve the goals and success.

sábado, 24 de junho de 2017

Nobody learn alone

Nobody learn alone

It's a true that all entrepreneurs should learn. We can learn by books, videos, own experience or by other successful entrepreneur or unsuccessful entrepreneur. Our learning is more effective when we share experience and knowledge. I had a opportunity to interview a successful entrepreneur, Mr. J. Anselmo, owner of J. Anselmo Company (https://www.facebook.com/Aluminordeste). And below I transcribe the interview.

J. Anselmo, as like to call, is the middle son of eleven, he born in Pocinhos - PB, a little city near of Campina Grande, PB - Brazil. His entrepreneur history begun when had six or eight years old. His parents lived on farm and work there, the owner farm, after of father’s death, gave milk every day for the J. Anselmo family, and was J. Anselmo that had the responsibility to bring the milk, while walked to bring milk, he passed in other houses and one day, a family that too received milk said - How you will go to take your milk, if you take our milk I will pay you for that. Do you want? So, the business life started. The boy grown up and started to like earn money and help his family. The first lesson learned was - take every opportunity.
    During his youth saw that some people earn more than other working less. He knows a man that fix machines and saw that could learn and earn more. Observing started learn and with time started worked fix the machines, saw his incomes triple with his new occupation. Second Lesson - By knowledge we can increase our situation and incomes.
    To eighteen years old, married and during a travel at aunt family, he knows a “big city”.    The aunt's spouse invented him came to city, what happens months after. In the city, rented a house where started his first business - He resold goods for foods and some drinks. In this time he worked from 5AM to 10PM, because the people waited the transportation in front his business. With the increase of sales, the movement of goods were more intensity and one day he receive a notification of government about the fees that he had to pay, but he not know anything about the tax. J. Anselmo so went to government office to learn about the tax and fee. Third lesson - Every business has tax and fee, so when you create a business, learn before what the tax you need to pay and prepare himself to pay them.
    Seeing that the work has a long journey, he started see a new business and in partnership with a friend, started a business of gates’s construction. The new business expand to sold all material necessary for maintenance and tools. Partnership was undone and he bought the other part of business. Still in this business, increase the work, selling bars of aluminum and saw that the line of aluminum was a great opportunity, so slowly change the steal business to aluminum business.
    Move the business for a new build, where was possible to make his own aluminum bars. Actually, J. Anselmo Company is one of the largest companies of aluminum bars of northwest of Brazil. J. Anselmo never finish his studies, because always need to work for care his family. He not speak any language except portuguese, but every year travel between four or six times to Chine with propose of buy new machine and make business.
    I asked him - What advice that will give for new entrepreneur, the most advice? Whit a smile on face, he said me: Do not want to spend business money before building what you want to build. If you want to have a company worth a hundred million, do not spend money excessively before turning your company into a hundred million company. Many young entrepreneurs think that   the incomes on beginning of business that is profit and started to have a life of luxury and spend more and more money and forget of business. Other important advice is - Some times will be necessary make personal sacrifices, because all start is a time of construction, perhaps three or five years, but if we do little sacrifices on starting of business, the business will reward later.
    Take the opportunities, increase the knowledge, learn about the law and tax and fee, and work hard, are some the great lessons that I learned during the interview. Today, J. Anselmo Company is a reference of a succcess company that was born of a simple man, with a great vision - that I can to be great - is possible build a dream and change the life. Actually his company is one of the largest companies, in billing, in the state of Paraíba.


About the $100 Challenge.
Like I wrote before, I'm participating of a challenge to create a business with less twenty dollars, and each week I need to report my progress. So, I have find some obstacles with time, but this week I started to change my strategy. Before, I searching customers in my free time and I not was having sucess, then this week I started to talk about the importance of have a advertising by social network, and shared the success experience other business. Yet I not closed a advertising but, the my business network is better.

sábado, 10 de junho de 2017

Leardership Style

Hugh Nibley was professor emeritus of ancient scripture at Brigham Young University when the address, Leaders and Managers, was given on 19 August 1983.

Hugh speak very well about the difference between Managers and Leaders, and the importance of develop the characteristics of leaders, and the principal difference is the focus and what I do for achieve the objetive. While the manager think and see only process and what is necessary for achieve, the leader see beyond the goal, he see the involvement of each person during the processo of achieve the goal and work to help them develop the attributes needed for achieve the true potential and the goal and objectives. This is a great reading

Each entrepreneur has a own style that was built by years through of personal experience. And this style can be a characteristic of increase or decrease of business. This week I had the opportunity of answer an survey and see what style of my leadership.

Below has some links of survey about leadership style.

Quiz 3: https://www.psychologytoday.com/tests/career/leadership-style-test

My experience, asked the quiz, was significant and a great opportunity of evaluate me and to plan that aspects of my leadership style I need to develop or change, for become the leader that I want do be.


P.S. About my progress about $100.00 challenge, this week I spoke whit a friend entrepreneur, and he said that has a customer that was seek someone that help him with advertising on Google, my friend will speak with him about my services. 

sexta-feira, 2 de junho de 2017

Customer is always right

Customer is Always Right!

Perhaps you listened the business adage:
Customer is always right
This week I share the history behind this adage. 

Some days after open the Stew Leonard store in 1960, suddenly a customer came up to Mr. Stew and said, "Your eggnog is sour!" and returned a half gallon. 

Stew exclaimed: "My eggnog is sour, from my brand new dairy plant? Impossible! You're wrong!" 

So, he continued - "We've sold over 200 half-gallons of eggnog from this batch and you're the only one who's complained!"

In this point, the customer nervous and angry, said: "I don't care how many cartons you sold, it's sour and I want my money back!"

Eggnog was 95 cents per half gallon so Stew reached into his pocket and gave the customer a dollar bill. She received the money and the last words he heard her say were, "I'm never coming back tho this store again!"

In home, Stew relayed this story to his wife, Marianne, and she, too became upset with him.
"I don't blame her at all," said Marianne. "You didn't listen to her. You contradicted her and practically called her a liar. I hope you are not going to run your store like other store managers, who think all customers are trying to put something over on them. They don't trust us, but we fix them - WE JUST NEVER GO BACK!"

He realized that most customers were honest and wouldn't try to take advantage of him. However, if he tried to protect himself from the one percent who were dishonest, he'd end up penalizing the other 99 percent who were really good and honest! He could not afford to lose a single customer by telling them they were wrong.

Stew recognized Marianne was right and decided that no customer was ever going to be wrong in my store again.

On his way to work one morning, Stew drove by a monument yard, where they were unloading granite. 

Suddenly, Stew got an idea. He stopped and bought a huge slab of granite from Mr. Bates. It weighed 6,000 pounds. 

Then Stew had him deliver the rock to the front door of his store, and had their stonemason chisel the store's new policy into its face:

Rule 1 The Customer Is Always Right!


Rule 2 : If The Customer Is Ever Wrong, Reread Rule 1.

The most lesson about this is that any customer have value, and all business need each customer. How much cost a customer? We need understand the true value for our business. We can see the value our customers in two ways:

  1. Cost to give them good customer service and,
  2. The financial value of each customer spend with us and the potential if we try to increase that value.

We need to carefully and consistently train our employees to serve customers well, this training should involve reinforcing in the employees’ minds the importance of customers; teaching employees to greet customers, identify their needs, and help them find the products that can satisfy those needs; and encouraging employees to treat every customer with respect. 

Constant, frequent and consistent training will help ensure that employees develop and maintain the proper perspective on customer service.

Why that?

“If you don’t take care of your customers, someone else will.”